Description
SYSTEM FEATURES | |
---|---|
Operating system | Windows 10 Pro 64 |
Processor | Intel® Core™ i5-10210U processor with Intel® UHD Graphics 620 (1.6 GHz base frequency, up to 4.2 GHz with Intel® Turbo Boost Technology, 6 MB L3 cache, 4 cores) |
Processor footnote | [6] Multi-core is designed to improve performance of certain software products. Not all customers or software applications will necessarily benefit from use of this technology. Performance and clock frequency will vary depending on application workload and your hardware and software configurations. Intel’s numbering, branding and/or naming is not a measurement of higher performance. [7] Intel® Turbo Boost performance varies depending on hardware, software and overall system configuration. See http://www.intel.com/technology/turboboost/ for more information. |
Processor family | 10th Generation Intel® Core™ i5 processor |
Form factor | Standard laptop |
MEMORY | |
Memory | 4 GB DDR4-2666 SDRAM (1 x 4 GB) |
Memory slots | 2 SODIMM |
Standard memory note | Transfer rates up to 2666 MT/s. |
STORAGE | |
Hard drive description | 1 TB 5400 rpm SATA |
Storage type | HDD |
DISPLAY AND GRAPHICS | |
Display | 14" diagonal HD SVA anti-glare WLED-backlit, 220 nits, 45% NTSC (1366 x 768) |
Display footnote | [14] HD content required to view HD images. [16] Resolutions are dependent upon monitor capability, and resolution and color depth settings. [17] HP Sure View integrated privacy screen is an optional feature that must be configured at purchase and is designed to function in landscape orientation. [39] Touch-enabled display and Sure View privacy panel will lower actual brightness. |
Graphics | Intel® UHD Graphics 620 |
EXPANSION FEATURES | |
Ports | 1 USB 3.1 Type-C™ Gen 1 (Power delivery, DisplayPort™); 2 USB 3.1 Gen 1; 1 HDMI 1.4b; 1 RJ-45; 1 headphone/microphone combo; 1 AC power; 1 USB 2.0 (powered port) |
Expansion slots | 1 SD |
Expansion slots note | Supports SD, SDHC, SDXC. |
MEDIA DEVICES | |
Audio features | Stereo speakers, integrated microphone (mono or dual array) |
Camera | 720p HD camera |
INPUT DEVICES | |
Pointing device | Clickpad with multi-touch gesture support |
Keyboard | Spill-resistant keyboard |
COMMUNICATIONS | |
Network interface | Realtek 10/100/1000 GbE NIC |
Wireless | Intel® AX200 Wi-Fi 6 (2x2) and Bluetooth® 5 Combo, non-vPro™ |
Wireless note | MU-MIMO supported |
POWER AND OPERATING REQUIREMENTS | |
Power | HP Smart 45 W External AC power adapter |
Power supply footnote | [30] Availability may vary by country. |
Battery type | HP Long Life 3-cell, 45 Wh Li-ion |
Battery life note | Battery is internal and not replaceable by customer. Serviceable by warranty. |
Energy Efficiency Compliance | ENERGY STAR® certified |
Environmental | Low halogen; TCO 5.0 Certified |
Environmental specification footnote number | [33] External power supplies, power cords, cables and peripherals are not Low Halogen. Service parts obtained after purchase may not be Low Halogen. |
DIMENSIONS AND WEIGHT | |
Dimensions without stand (W x D x H) | 32.42 x 23.77 x 1.8 cm |
Weight | Starting at 1.6 kg (non-touch) |
Weight note (metric) | Weight will vary by configuration. |
SECURITY MANAGEMENT | |
Security management | Absolute persistence module; HP DriveLock and Automatic DriveLock; HP Secure Erase; Preboot authentication; TPM 2.0 embedded security chip shipped with Windows 10 (Common Criteria EAL4+ Certified); HP Sure Click; Windows Defender; HP Sure Start Gen5; HP BIOSphere Gen5; HP Client Security Gen5; HP Sure Sense |
Security management footnote | [21] Absolute agent is shipped turned off, and will be activated when customers activate a purchased subscription. Subscriptions can be purchased for terms ranging multiple years. Service is limited, check with Absolute for availability outside the U.S. The Absolute Recovery Guarantee is a limited warranty. Certain conditions apply. For full details visit: http://www.absolute.com/company/legal/agreements/ computrace-agreement. Data Delete is an optional service provided by Absolute Software. If utilized, the Recovery Guarantee is null and void. In order to use the Data Delete service, customers must first sign a Pre-Authorization Agreement and either obtain a PIN or purchase one or more RSA SecurID tokens from Absolute Software. [22] HP Drive Lock & Automatic Drive Lock is not supported on NVMe drives. [23] HP Fingerprint Sensor sold separately or as an optional feature. [24] HP Secure Erase for the methods outlined in the National Institute of Standards and Technology Special Publication 800-88 "Clear" sanitation method. HP Secure Erase does not support platforms with Intel® Optane™. [25] Firmware TPM is version 2.0. Hardware TPM is v1.2, which is a subset of the TPM 2.0 specification version v0.89 as implemented by Intel Platform Trust Technology (PTT). [26] HP Sure Click is available on most HP PCs and supports Microsoft® Internet Explorer and Chromium™. Supported attachments include Microsoft Office (Word, Excel, PowerPoint) and PDF files in read only mode, when Microsoft Office or Adobe Acrobat are installed. [27] Windows Defender Opt in and internet connection required for updates. [28] HP BIOSphere Gen5 is available on select HP Pro and Elite PCs. See product specifications for details. Features may vary depending on the platform and configurations. [29] HP Client Security Manager Gen5 requires Windows and is available on the select HP Pro and Elite PCs. See product specifications for details. [35] HP Sure Sense requires Windows 10. See product specifications for availability. [38] HP Sure Start Gen5 is available on select HP PCs with Intel processors. See product specifications for availability. |
SOFTWARE | |
Software | HP Connection Optimizer; HP Image Assistant; HP Hotkey Support; HP JumpStart; HP Noise Cancellation Software; HP Support Assistant; Buy Office (Sold separately) |
Software footnote | [18] HP Support Assistant requires Windows and Internet access. |
Management features | HP Driver Packs; HP System Software Manager (SSM); HP BIOS Config Utility (BCU); HP Client Catalog; HP Manageability Integration Kit Gen3 |
Manageability features footnote | [19] HP Driver Packs not preinstalled, however available for download at http://www.hp.com/go/clientmanagement. [20] HP Manageability Integration Kit can be downloaded from http://www.hp.com/go/clientmanagement. |
WARRANTY AND SERVICES | |
Warranty | 1 year standard parts and labor limited warranty (1-1-0), depending on country (upgrades available). 1 year limited warranty on primary battery. |
Warranty footnote | [31] HP Care Packs are sold separately. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product. |
Services (Care Pack) | This HP services offers notebook users on the go prompt, reliable coverage in major geographies of the world, for 3 years. For more information on Care Pack services, please visit www.hp.com/go/cpc. |
OTHER | |
Accessories | HP TB Dock 120W w/Audio 3YE87AA; HP USB-C Mini Dock 1PM64AA; HP E243d Docking Monitor 1TJ76AA; HP USB Essential Keyboard and Mouse H6L29AA; HP 45W Smart AC Adapter 4.5mm H6Y88AA |
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Refund Policy
Vision Media Online return policy
The following return policies and procedures have been established for all Vision Media Supplies online orders. These policies are only applicable to products purchased directly by you from Vision Media Supplies Online website.
We would like to emphasize that Vision Media Supplies Sdn Bhd (“VMS”) return policy are only limited to exchanging of products, refund claims or warranty claims.
General
Unless otherwise specified in the item listing on our website, on the receipt or packing slip, or in the following terms, VMS will accept all qualified and conforming products for exchange or return within 14 days of the original purchase date. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange anymore.
Qualified and conforming products must fulfill the criterion listed below:
- Products must be in the original manufacturers packaging upon return or exchange.
- Products must not been used and in sell-able conditions
- Products must be complete with all standard certification labels originally placed and not tampered with.
- Product serial number, or any similar identification numbers, must match the serial number on the package or invoice issued by VMS.
- Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals.
- Products that came labelled with a security seal must have the seal intact and not tampered with.
- Products that are specially ordered or customized for customers specific needs are not eligible for exchange of products.
Refund
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and in sell-able condition. A product would not be acceptable for a refund if the item has been used or the box has been damaged, opened or any seals broken upon inspection.
A product is also not eligible for refund if that particular product was specifically ordered for the customer and not a part of our standard ex-stocks item.
Several types of goods are exempt from being returned. Perishable goods such as food, beverages, newspapers or cartirdges once open cannot be returned. We also do not accept refund on services that has been rendered.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@visionmedia.com.my and once request accepted please send the item back to our return shipping address: 48-50 Jalan Mashuri, Bayan Baru 11950, Bayan Lepas, Penang
A product is also not eligible for exchange if that particular product was specifically ordered for the customer and not a part of our standard ex-stocks item. A product would also not be acceptable for an exchange if the item has been used or the item was damaged due to improper use or handling.
Warranty Claims
VMS does not offer any express warranties. However, many of the products available through our website are covered by Manufacturers' Warranties. To check whether a product is covered by a manufacturer's warranty, we suggest our customer to check with their respective manufacturer's website or on the packaging of the product itself. Alternatively, customers could also contact our RMA department to obtain their products detail warranties information.
Products that state "This item can be returned to the product manufacturer only" must be returned directly to the product manufacturer for repair or replacement, unless otherwise required by law. For these items, the warranty policy provided by the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or "end-user") of the item.
However, in such cases where the product manufacturer does not required the end-user to returned their faulty products directly to them, VMS would gladly help our customers claims these warranty on behalf of them.
Note: Before returning any items back to VMS for warranty claims, customer must first contact our RMA department and obtain an RMA approval.
Return Shipping
To return your product, you should mail your items to: 48-50, Jalan Mahsuri, Bandar Bayan Baru, 11950, Bayan Lepas, Penang, Malaysia. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable. For refunds, the cost of return shipping will be deducted from your refund value.
For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. VMS shall not be responsible for items returned that are lost or damaged in transit.
Depending on your location, the time it may take for your exchanged product to reach you or us may vary.
Restocking Charges
All products that are return for exchange are subject to a restocking fee of 25% of the purchase price. It must be accompanied with receipt of purchase and not more than 14 days from the date of purchase. The restocking charges will be waive if the product is defective or the return is a direct result of a VMS error.
Return / Exchange Procedures:
To ensure a smooth transaction for products that requires an exchange or return, we need customers to follow the steps below:
- Contact our RMA department and obtain a Return Merchandise Authorization (RMA) approval via email at sales@visionmedia.com.my
- After obtaining the required RMA Approval, customer must send their faulty items back to the following address listed below, along with a copy of their original invoice or receipts of their purchase as well as their contact numbers.
Return Shipping Address: 48-50 Jalan Mashuri, Bayan Baru 11950, Bayan Lepas, Penang. - Customers will be informed regarding their return status once the faulty items are received by our RMA department through email.
- All successful returns that have been approved will be processed, credited, or reshipped within 21-30 business days of the products arriving back to us.
- For items that require longer warranty claims or replacement unit our RMA team will advise customers on the expected time needed.