Shipping policy
VMS Shipping Policy & Rates
Shipping of products from Vision Media Supplies Online (“VMS”) will be carried out via two ways:
Free Delivery by VMS Team:
Orders above RM200.00 per invoice / receipt and address located within 15km radius from our Penang HQ it will be shipped via our own delivery team free or charge.
Charges may apply under the following circumstances:
- Location that is out of our standard coverage area such as remote or rural areas
- Area with difficulty for delivery to be done such as, custom area, commercial building with no lift access, location which have tight security and difficulty for delivery access
- Purchases that are exceedingly heavy such as safes, cabinets, furniture, paper products, and those as deemed exceedingly heavy by the management
Customer will be notified through email in the event that an additional surcharge will be required for our customer that are qualified for the free delivery services. The reason for the surcharge will be stated in full detail in the email response for the customer viewing
Lead Time
Orders that are in stock and successfully processed will be delivered within a time frame of 3 to 7 working days by our delivery team. While for orders that are out of stock, the delivery time frame is estimated to be between 2 – 8 weeks. For delivery lead time by our courier partner please refer below.
Please contact our customer service team upon placement of order to get a more accurate delivery lead time.
Tracking the order
Orders can be tracked by logging on to your login account. Under member home “My Order” tab type in your order number and you will be able to see the status of your order. Once the order is successfully process and placed under our delivery schedule you will be given a tracking #, whereby you are able to track the order progress.
Shipping by our Courier Partner:
Location not cover under our ground delivery team or not meeting our minimum invoice / receipt amount will be shipped through our secure and reliable courier partner that consist of Gdex, City-Link and SkyNet.
(Note: Under special circumstances, other forms of courier companies such as PosLaju, Nationwide Express or Kangaroo might be utilized as an alternative.)
The type of courier company employ is dependant on the recipient location as well as situational factors. As a general rule, SkyNet will be used for all orders throughout Malaysia
Currently VMS does not ship to customers outside of Malaysia. For customers outside of Malaysia please contact our sales team @ sales@visionmedia.com.my for further enquiries.
Lead Time
Orders that are in stock and successfully processed will be courier out upon the next working day. The estimate delivery time for location in Peninsular Malaysia is 3-5 working days, while location in East Malaysia requires around 5 to 7 working days depending on location. For orders that are out of stock, the delivery time frame is estimated to be between 2 – 8 weeks.
Please contact our customer service team upon placement of order to get a more accurate delivery lead time.
Shipping Rates
Shipping Rates to states in Peninsula Malaysia
|
Weight (Kg) |
Shipping Rate (RM) |
|
0 ~ 2 |
8.00 |
|
3 |
9.50 |
|
4 |
11.00 |
|
5 |
12.50 |
|
6 |
14.00 |
|
7 |
15.50 |
|
8 |
17.00 |
|
9 |
18.50 |
|
10 |
20.00 |
|
15 |
25.00 |
|
20 |
30.00 |
* For weight > 20kg, each subsequent kg will be an additional RM 1.00
Shipping Rates to states in East Malaysia
|
Weight (Kg) |
Shipping Rate (RM) |
|
0 ~ 1 |
13.00 |
|
2 |
23.00 |
|
3 |
33.00 |
|
4 |
43.00 |
|
5 |
53.00 |
|
6 |
63.00 |
|
7 |
73.00 |
|
8 |
83.00 |
|
9 |
93.00 |
|
10 |
103.00 |
|
11 |
113.00 |
|
12 |
123.00 |
|
13 |
133.00 |
|
14 |
143.00 |
|
15 |
153.00 |
|
16 |
163.00 |
|
17 |
173.00 |
|
18 |
183.00 |
|
19 |
193.00 |
|
20 |
203.00 |
* For weight > 20kg, each subsequent kg will be an additional RM 10.00
For enquiry of rates not listed in the table above please contacts our helpdesk @ 04-6434647 or sales@visionmedia.com.my for assistance.